Privacy
Coastal Kids Allied Health needs to collect information about you/a person under your care for the primary purpose of providing quality treatment. In order to fully assess, diagnose and treat you/a person under your care, we need to collect some personal information from you. If you do not provide relevant personal or health information, in part or in full, to Coastal Kids Allied Health it may result in an incomplete assessment. This may impact on the diagnosis and the following therapy that is provided. This information will also be used for the administrative purposes of running the practice such as billing you or through an insurer or compensation agency. Information will be used within the practice for handover when another speech pathologist/occupational therapist will be providing you/your child with ongoing assistance.
We store information like:
Your name, address and phone number
People who you are close to (e.g. your family and friends)
Details about why and how we are helping you
This helps us to support you, and to check the quality of our services. We use your information so we can work with you to design supports that suit you.
We only share your information if you say ‘Yes’ or if there is a situation that makes us for your protection. We only share your information:
With a trusted person
When we need to so you can be safe
With your permission to provide required information to NDIS or other government organisation.
When asked to share your information, you can say ‘No
We are responsible for keeping your information safe so only those you agree to can see it. Information at Coastal Kids Allied Health is stored securely, and only Coastal Kids Speech Pathology Pty Ltd employees have access to it. Coastal Kids Allied Health takes all reasonable steps to ensure that information collected about you/a person in your care is accurate, complete and up to date.
You have several rights with your information:
The right to see a copy of the information we hold about you.
The right to have inaccurate or incomplete information corrected by us.
The right to object to any information you think is inaccurate.
If you want to see your information, please ask us.
To achieve the best possible outcomes for you it is essential that you attend appointments as discussed with your therapist. Please ensure you arrive on time to ensure you receive maximal benefit. If you are late to the appointment, full fees will still apply, and we will conclude the appointment as per the booking time.
We understand you may need to cancel or reschedule appointments due to unforeseen circumstances. We will do our best to organise a make-up appointment for you, however it may not always be possible to reschedule to a time that suits both yourself and your therapist.
Cancellations need to be made 24 hours before your appointment and you will not be charged. Late cancellations are any cancellations received with less than 24 hours notice. Late cancellations are charged at the full session fee. If you cant make your session, we may be able to offer a make up appointment, or be able to complete a report or make some resources in your appointment time instead.
Please note, most funding sources do not cover late cancelled or non-attended appointments. This is especially true for Medicare and Private Health funds. In this instance, you will be required to pay for the full cancellation fee privately. If you receive NDIS funding, late cancelled or non-attended appointments can be claimed from your NDIS plan.
If late cancellations or non-attended appointments become a regular occurrence, we may discuss this with you and offer an alternative therapy time or other ways to support your attendance. Less that 70% attendance across a school term may result in a loss of your appointment time.
Trust in our services and our staff is of utmost importance for our clients.
Honesty allows for open communication and best results for our families.
We do our best to provide the best service to our clients at all times, and seek support to do so when required.
We value teamwork and communication, between Coastal Kids Allied Health staff, with parents and carers and other professionals involved with the care of our clients.
We help each other, offer support, and work together to provide the best services we can.
Our business sits within the Townsville community, and helping children thrive in their communities drives what we do.
We participate in community events, support local initiatives and contribute a proportion of our sales to charity.
We encourage professional growth of all staff, and support professional development opportunities, share knowledge, and build skills across the team.
We provide and seek out resources that enable us to meet our goals.
We love seeing the growth of our clients, and their families achieved through evidence based therapies and coaching of caregivers.
We respect work-life balance and support our staff to achieve this.
We acknowledge that all families have different needs and loads, and work with them to find therapy solutions that work within the family unit.
We are flexible while maintaining evidence-based practise and business sustainability.
We only have one planet, and contribute to efforts to preserve it.
We support equal access to services and actively develop cost effective ways of delivering services wherever possible.
We provide equal levels of respect and courtesy to all families that engage with Coastal Kids Allied Health services.
We do not discriminate in the delivery of services or in the employment opportunities available.
